Frustrated, upset, discouraged and angry!!! That's how we are feeling right now.
Days away from moving to Copenhagen and when we thought that everything was following its course and moving swiftly we just received an unthreatening looking envelop from our bank. They refused our new mortgage because the flat that we are buying in Brighton is above commercial!
That is it. No empathy, no explanation, no option.
When we nonchalantly read the letter it felt like our world was collapsing! We spent the whole afternoon on the phone, shouting and expressing our anger. But for Santander when the computer says no there is no option!